Kay
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Usage steps
- Per resolved ticket: $1
- AI agent resolves issues end-to-end
- Processes refunds
- Creates accounts
- Sends return labels
- Updates orders
- Resets passwords
- Integrates with your stack
Kayako pricing
AI help desk and customer support platform that automates ticket triage, replies and routing across email, chat and social channels.
- Free plan
- No
- Paid from
- $1/mo
- Plans
- 2
- Free trial
- -
What is Kayako?
Kayako is an AI help desk and customer support platform for support teams at retail, SaaS, financial services and healthcare companies. It combines an omnichannel inbox for email, chat, social and voice with AI triage, AI drafted answers and continuous learning from human resolutions. Other features include a knowledge base with semantic search, no-code workflow automation, SLA and analytics reporting, and enterprise security with SSO and audit logs. The AI agent can also be added to existing help desks such as Zendesk, Freshdesk, Intercom and Salesforce. Deployment is led by the vendor's team, and pricing is available on request through a demo.
Plans and prices
Kayako One
Customcontact sales
- Unified inbox
- Ticketing system
- Knowledge base
- Live chat widget
- Automation rules
- Reporting & analytics
- Kay AI agent ($1/resolution)
- White-glove onboarding & setup
Prices in USD, as shown by kayako.com. Source: pricing page. Last checked October 30, 2026.
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Copy the prompt below and paste it into the agent you already use. It has the plans and prices from this page and asks you the right questions first.
See the prompt
I want to decide whether Kayako (kayako.com) is the right tool and which plan to pick. Below is what the StableMRR pricing directory read from Kayako's own pricing page (last checked 2026-10-30). It can be out of date, so treat it as a starting point. Category: Productivity / Team communication What it does: AI help desk and customer support platform that automates ticket triage, replies and routing across email, chat and social channels. Plans: - Kay: -. Includes: AI agent resolves issues end-to-end, Processes refunds, Creates accounts, Sends return labels, Updates orders - Kayako One: Contact sales. Includes: Unified inbox, Ticketing system, Knowledge base, Live chat widget, Automation rules Alternatives in the directory: Aircall, AnnounceKit, Atlas, Attuned Pricing page: https://kayako.com/pricing/ Directory listing: https://stablemrr.com/p/kayako-com First ask me three short questions about my team size, budget and what I need it for. Then recommend one plan, tell me what could make it a bad fit, and compare it with the alternatives. Finish with what I should check on the vendor's site before I pay.
Pricing facts
- Pricing model
- Usage based
About Kayako
- Platforms
- api
- Security and compliance
- GDPR, SOC 2, PCI DSS, ISO 27001
- Integrations
- Zendesk, Freshdesk, Intercom, Salesforce
Features
- AI agent resolves issues end-to-end
- Processes refunds
- Creates accounts
- Sends return labels
- Updates orders
- Resets passwords
- Integrates with your stack
- Unified inbox
- Ticketing system
- Knowledge base
- Live chat widget
- Automation rules
- Reporting & analytics
- White-glove onboarding & setup
Price history
No price changes recorded since we started tracking on October 30, 2026.
Alternatives to Kayako
| Product | Category | Free plan | Paid from | Plans | Checked |
|---|---|---|---|---|---|
| AircallCloud phone and customer communications platform with AI voice agents, shared inbox, and CRM integrations. | Team communication | No | $175/mo | 4 | Oct 29, 2026 |
| AnnounceKitProduct communication platform for publishing changelogs, in-app announcements, feature requests and NPS surveys. | Team communication | No | $49/mo | 7 | Oct 29, 2026 |
| AtlasCustomer support platform that unifies chat, email, Slack and SMS channels with AI agents for drafting, routing and automation. | Team communication | No | $39/mo | 4 | Oct 29, 2026 |
| AttunedPeople-science platform that maps each team member's intrinsic motivators and gives managers AI coaching for hard conversations. | Team communication | No | - | 3 | Oct 29, 2026 |
| AvochatoBusiness text messaging platform for managing SMS, calls, and live chat in a shared team inbox. | Team communication | No | $210/mo | 3 | Oct 29, 2026 |
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How this page was made. Plans and prices are read automatically from kayako.com's public pricing page, checked against the page text, and re-checked about every week. Method. Something wrong? Tell us.