Basic
$39/mo per seat
- session recording
- 5k sessions/mo
- session storage
- 30 days
- API calls
- 350,000 calls/mo
- Ticketing
- Chat
- Session recording
Atlas pricing
Customer support platform that unifies chat, email, Slack and SMS channels with AI agents for drafting, routing and automation.
- Free plan
- No
- Paid from
- $39/mo
- Plans
- 4
- Free trial
- -
What is Atlas?
Atlas is a customer support platform for growing support teams that need one place to handle conversations across chat, email, Slack, SMS and WhatsApp. It combines an omnichannel ticketing inbox with a customer timeline, session recording and a help center. AI features include Autopilot for automated replies, Copilot for agent drafts and suggested actions, and knowledge management that keeps articles current. Chatbots, broadcast messaging, workforce management and reporting round out the toolset. Atlas is sold through paid plans with a demo booking option, and the site notes SOC 2, HIPAA and GDPR compliance.
Plans and prices
Standard
$79/mo per seat
- session recording
- 50k sessions/mo
- session storage
- 90 days
- API calls
- 500,000 calls/mo
- Advanced ticketing
- SMS, WhatsApp, Slack
- Custom data
- API access
- Bug tracking in timeline
Pro
$119/mo per seat
- session recording
- 75k sessions/mo
- session storage
- 180 days
- CSAT
- SLA rules
- Routing rules
- Rule-based chatbots
- Customer portal
- SSO/SAML
Enterprise
Customcontact sales
- Custom permissions
- Audit logs
- SSO/SAML
- Enterprise-grade security
Prices in USD, as shown by atlas.so. Source: pricing page. Last checked October 29, 2026.
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I want to decide whether Atlas (atlas.so) is the right tool and which plan to pick. Below is what the StableMRR pricing directory read from Atlas's own pricing page (last checked 2026-10-29). It can be out of date, so treat it as a starting point. Category: Productivity / Team communication What it does: Customer support platform that unifies chat, email, Slack and SMS channels with AI agents for drafting, routing and automation. Plans: - Basic: $39/mo per seat. Limits: session recording 5k sessions/mo, session storage 30 days, API calls 350,000 calls/mo. Includes: Ticketing, Chat, Email, Session recording - Standard: $79/mo per seat. Limits: session recording 50k sessions/mo, session storage 90 days, API calls 500,000 calls/mo. Includes: Advanced ticketing, SMS, WhatsApp, Slack, Custom data, API access, Bug tracking in timeline - Pro: $119/mo per seat. Limits: session recording 75k sessions/mo, session storage 180 days. Includes: CSAT, SLA rules, Routing rules, Rule-based chatbots, Customer portal - Enterprise: Contact sales. Includes: Custom permissions, Audit logs, SSO/SAML, Enterprise-grade security Alternatives in the directory: Aircall, AnnounceKit, Attuned, Avochato Pricing page: https://atlas.so/pricing Directory listing: https://stablemrr.com/p/atlas-so First ask me three short questions about my team size, budget and what I need it for. Then recommend one plan, tell me what could make it a bad fit, and compare it with the alternatives. Finish with what I should check on the vendor's site before I pay.
Pricing facts
- Pricing model
- Per seat
- Billing
- monthly or yearly
- Discounts
- yearly save 17%
About Atlas
- Platforms
- api
- Security and compliance
- SOC 2, HIPAA, GDPR
- Integrations
- Slack, Sentry, Linear, Jira, Segment, HubSpot, Salesforce, Pipedrive, Close, Slack Connect, Retool, Bubble and 9 more
Features
- Omnichannel ticketing
- AI drafts and summaries
- Session recording
- Help center
- Chatbots and automations
- Broadcast
- Workforce management
- Reports
- API access
- SSO/SAML
Price history
No price changes recorded since we started tracking on October 29, 2026.
Alternatives to Atlas
| Product | Category | Free plan | Paid from | Plans | Checked |
|---|---|---|---|---|---|
| AircallCloud phone and customer communications platform with AI voice agents, shared inbox, and CRM integrations. | Team communication | No | $175/mo | 4 | Oct 29, 2026 |
| AnnounceKitProduct communication platform for publishing changelogs, in-app announcements, feature requests and NPS surveys. | Team communication | No | $49/mo | 7 | Oct 29, 2026 |
| AttunedPeople-science platform that maps each team member's intrinsic motivators and gives managers AI coaching for hard conversations. | Team communication | No | - | 3 | Oct 29, 2026 |
| AvochatoBusiness text messaging platform for managing SMS, calls, and live chat in a shared team inbox. | Team communication | No | $210/mo | 3 | Oct 29, 2026 |
| BLAZE QuantumQuantum-safe, zero-knowledge suite for encrypted file transfer, storage, private notes and team messaging. | Team communication | Yes | €6/mo | 4 | Oct 30, 2026 |
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How this page was made. Plans and prices are read automatically from atlas.so's public pricing page, checked against the page text, and re-checked about every week. Method. Something wrong? Tell us.