Essential
$29/mo per seat
$19/mo billed yearlysave 34%
Usage steps
- Fin outcome: -
- Fin AI Agent included
- Messenger
- Shared inbox and ticketing
- Pre-built reports
- Public help center
Intercom pricing
Customer service platform combining a shared helpdesk inbox with an AI agent that resolves support conversations.
- Free plan
- No
- Paid from
- $29/mo
- Plans
- 4
- Free trial
- 14 days
What is Intercom?
Intercom is a customer service platform that pairs a shared helpdesk with Fin, an AI agent trained for support. Teams use the omnichannel inbox, ticketing, Copilot assistance, Help Center and outbound messaging to handle customer questions across chat, email, phone and other channels. Fin answers common and multi-step queries, and its performance can be tested with simulations and reviewed through AI-powered insights. It suits startups, small businesses and enterprises in technology, ecommerce, fintech and gaming. A 14 day free trial is offered with no credit card required, and paid plans are available.
Plans and prices
Advanced
$85/mo per seat
Usage steps
- Fin outcome: -
- Free Lite seats
- 20
- Fin AI Agent included
- Multiple team inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- 20 free Lite seats
Expert
$132/mo per seat
Usage steps
- Fin outcome: -
- Free Lite seats
- 50
- Fin AI Agent included
- SSO and identity management
- HIPAA support
- Service level agreements
- Multibrand Messenger and Help Center
- 50 free Lite seats
Fin AI Agent
Customcontact sales
Usage steps
- Per Fin outcome: -
- Minimum monthly commitment
- 50 outcomes
- Works with existing helpdesk
- Answers email, live chat, phone
- Customizable tone and answer length
- Takes action on external systems
- Hands off to agents
Prices in USD, as shown by intercom.com. Source: pricing page. Last checked October 30, 2026.
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Copy the prompt below and paste it into the agent you already use. It has the plans and prices from this page and asks you the right questions first.
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I want to decide whether Intercom (intercom.com) is the right tool and which plan to pick. Below is what the StableMRR pricing directory read from Intercom's own pricing page (last checked 2026-10-30). It can be out of date, so treat it as a starting point. Category: Productivity / Team communication What it does: Customer service platform combining a shared helpdesk inbox with an AI agent that resolves support conversations. Free trial: 14 days Plans: - Essential: $29/mo per seat ($19/mo billed yearly). Includes: Fin AI Agent included, Messenger, Shared inbox and ticketing, Pre-built reports, Public help center - Advanced: $85/mo per seat. Limits: Free Lite seats 20. Includes: Fin AI Agent included, Multiple team inboxes, Workflows automation builder, Round robin assignment, Private and multilingual Help Center - Expert: $132/mo per seat. Limits: Free Lite seats 50. Includes: Fin AI Agent included, SSO and identity management, HIPAA support, Service level agreements, Multibrand Messenger and Help Center - Fin AI Agent: Contact sales. Limits: Minimum monthly commitment 50 outcomes. Includes: Works with existing helpdesk, Answers email, live chat, phone, Customizable tone and answer length, Takes action on external systems, Hands off to agents Alternatives in the directory: Aircall, AnnounceKit, Atlas, Attuned Pricing page: https://www.intercom.com/pricing Directory listing: https://stablemrr.com/p/intercom-com First ask me three short questions about my team size, budget and what I need it for. Then recommend one plan, tell me what could make it a bad fit, and compare it with the alternatives. Finish with what I should check on the vendor's site before I pay.
Pricing facts
- Pricing model
- Mixed
- Billing
- monthly or yearly
- Discounts
- New customers save 35% on Essential, Startups up to 93% off plus 1 year of Fin free, Enterprise discounts via Sales
About Intercom
- Platforms
- ios, api
- Integrations
- Salesforce, HubSpot, Shopify, Stripe, Zendesk, Freshdesk, Salesforce Service Cloud, HubSpot Service Hub, Zapier, Statuspage, Cal.com, Pipedrive and 18 more
Features
- Fin AI Agent
- Messenger
- Shared inbox and ticketing
- Help Center
- Workflows automation
- Reporting
- Copilot add-on
- Pro add-on
- Proactive Support Plus add-on
- Unlimited live chat
- Support email
- In-app chats
- Banners and tooltips
Price history
No price changes recorded since we started tracking on October 30, 2026.
Alternatives to Intercom
| Product | Category | Free plan | Paid from | Plans | Checked |
|---|---|---|---|---|---|
| AircallCloud phone and customer communications platform with AI voice agents, shared inbox, and CRM integrations. | Team communication | No | $175/mo | 4 | Oct 29, 2026 |
| AnnounceKitProduct communication platform for publishing changelogs, in-app announcements, feature requests and NPS surveys. | Team communication | No | $49/mo | 7 | Oct 29, 2026 |
| AtlasCustomer support platform that unifies chat, email, Slack and SMS channels with AI agents for drafting, routing and automation. | Team communication | No | $39/mo | 4 | Oct 29, 2026 |
| AttunedPeople-science platform that maps each team member's intrinsic motivators and gives managers AI coaching for hard conversations. | Team communication | No | - | 3 | Oct 29, 2026 |
| AvochatoBusiness text messaging platform for managing SMS, calls, and live chat in a shared team inbox. | Team communication | No | $210/mo | 3 | Oct 29, 2026 |
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How this page was made. Plans and prices are read automatically from intercom.com's public pricing page, checked against the page text, and re-checked about every week. Method. Something wrong? Tell us.