Shared inbox and customer service platform that unifies email, chat and social channels for support teams.
Helpwise is a customer service platform built around a shared team inbox. It brings email, live chat, WhatsApp, Instagram, Facebook and SMS conversations into one place so support and sales teams can answer customers together. Features include automation rules, SLAs, smart assignment, saved replies, internal notes and mentions, collision detection, a help center, chatbots, CSAT surveys and reporting on channel and team performance. It also integrates with CRMs and task tools. It suits small and mid-sized businesses handling customer communication. A free trial is offered, with paid plans.
$15/mo per user
$12/mo billed yearlysave 20%
$29/mo per user
$23/mo billed yearlysave 21%
$49/mo per user
$39/mo billed yearlysave 20%
Prices in USD, as shown by helpwise.io. Source: pricing page. Last checked October 30, 2026.
Copy the prompt below and paste it into the agent you already use. It has the plans and prices from this page and asks you the right questions first.
I want to decide whether Helpwise (helpwise.io) is the right tool and which plan to pick. Below is what the StableMRR pricing directory read from Helpwise's own pricing page (last checked 2026-10-30). It can be out of date, so treat it as a starting point. Category: Productivity / Team communication What it does: Shared inbox and customer service platform that unifies email, chat and social channels for support teams. Free trial: 7 days Plans: - Standard: $15/mo per user ($12/mo billed yearly). Limits: users Minimum 2, Maximum 10, shared inboxes 3, saved replies 15, automation rules 3, help center 1. Includes: Shared inboxes, Saved replies, Knowledge base, Email, live chat, Facebook, Personal email inbox - Premium: $29/mo per user ($23/mo billed yearly). Limits: users Minimum 2, shared inboxes 10, saved replies Unlimited, automation rules 25, help center 2. Includes: All Standard features, All channels, Chatbot, calling, WhatsApp, Advanced analytics, All integrations - Advanced: $49/mo per user ($39/mo billed yearly). Limits: users Minimum 3, shared inboxes 30, automation rules Unlimited, help center 5. Includes: All Premium features, Advanced assignment, SLA rules, Free chatbot and calling, AI auto prioritization Alternatives in the directory: Aircall, AnnounceKit, Atlas, Attuned Pricing page: https://helpwise.io/pricing Directory listing: https://stablemrr.com/p/helpwise-io First ask me three short questions about my team size, budget and what I need it for. Then recommend one plan, tell me what could make it a bad fit, and compare it with the alternatives. Finish with what I should check on the vendor's site before I pay.
No price changes recorded since we started tracking on October 30, 2026.
| Product | Category | Free plan | Paid from | Plans | Checked |
|---|---|---|---|---|---|
| AircallCloud phone and customer communications platform with AI voice agents, shared inbox, and CRM integrations. | Team communication | No | $175/mo | 4 | Oct 29, 2026 |
| AnnounceKitProduct communication platform for publishing changelogs, in-app announcements, feature requests and NPS surveys. | Team communication | No | $49/mo | 7 | Oct 29, 2026 |
| AtlasCustomer support platform that unifies chat, email, Slack and SMS channels with AI agents for drafting, routing and automation. | Team communication | No | $39/mo | 4 | Oct 29, 2026 |
| AttunedPeople-science platform that maps each team member's intrinsic motivators and gives managers AI coaching for hard conversations. | Team communication | No | - | 3 | Oct 29, 2026 |
| AvochatoBusiness text messaging platform for managing SMS, calls, and live chat in a shared team inbox. | Team communication | No | $210/mo | 3 | Oct 29, 2026 |
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How this page was made. Plans and prices are read automatically from helpwise.io's public pricing page, checked against the page text, and re-checked about every week. Method. Something wrong? Tell us.
