Free
Free
- Users
- Up to 5
- Inboxes
- 1
- Docs sites
- 1
- Contacts
- 100/mo
- Saved replies
- 10
- Tags
- 10
- Articles
- 10
- Beacon
- 1
- Shared inbox
- Live chat and SMS
- Multiple knowledge bases
- Saved replies and tags
- Basic workflows
- AI Inbox assistant
Help Scout pricing
Customer support platform that combines a shared inbox, AI assistance, automation, and conversation insights for support teams.
- Free plan
- Yes
- Paid from
- $0.75/mo
- Plans
- 5
- Free trial
- 15 days
What is Help Scout?
Help Scout is a customer support platform for service teams that handle email, chat, social, SMS, and voice. Its Inbox brings channels into one shared space with automatic assignments and handoffs. Copilot provides AI drafts and answers, Envoy adds an AI agent called Scout for automated replies, and Signal surfaces trends and reporting insights. It suits ecommerce, SaaS, healthcare, education, and professional services teams. The product is sold as a subscription with a free trial and a free starting plan, and it is HIPAA and SOC 2 Type II compliant.
Plans and prices
Standard
$25/mo per user
- Users
- Up to 25
- Inboxes
- 2 (additional $10/mo)
- Docs sites
- 2 (additional $20/mo)
- Contacts
- Unlimited
- Workflows
- 150 basic
- SLA policies
- 1 basic
- API access
- 200 calls/minute
- Reporting history
- 2-year
- Multiple inboxes
- Live chat and SMS
- WhatsApp, Instagram, Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- AI Inbox assistant
Plus
$45/mo per user
- Users
- Up to 50
- Inboxes
- 5 (additional $10/mo)
- Docs sites
- 3 (additional $20/mo)
- Light users
- 15 included
- Workflows
- 500 advanced
- SLA policies
- 2 advanced
- API access
- 400 calls/minute
- Reporting history
- All-time
- Advanced workflows
- Two advanced SLA policies
- Secure customer portal
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, HubSpot
- Internal teams
- Group by company
Pro
$75/mo per user
- Users
- Unlimited (minimum 10)
- Inboxes
- 10 (additional $10/mo)
- Docs sites
- 5 (additional $20/mo)
- Light users
- 50 included
- Workflows
- Unlimited advanced
- SLA policies
- Unlimited
- API access
- 800 calls/minute
- Reporting history
- All-time
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
Envoy Add-on
-
Usage steps
- Per resolution: $0.75
- AI assistant resolves requests
- Pay per resolution
- Easy setup
- 3-month free trial
Prices in USD, as shown by helpscout.com. Source: pricing page. Last checked October 30, 2026.
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I want to decide whether Help Scout (helpscout.com) is the right tool and which plan to pick. Below is what the StableMRR pricing directory read from Help Scout's own pricing page (last checked 2026-10-30). It can be out of date, so treat it as a starting point. Category: Productivity / Team communication What it does: Customer support platform that combines a shared inbox, AI assistance, automation, and conversation insights for support teams. Free trial: 15 days Plans: - Free: Free. Limits: Users Up to 5, Inboxes 1, Docs sites 1, Contacts 100/mo, Saved replies 10, Tags 10. Includes: Shared inbox, Live chat and SMS, Multiple knowledge bases, Saved replies and tags, Basic workflows - Standard: $25/mo per user. Limits: Users Up to 25, Inboxes 2 (additional $10/mo), Docs sites 2 (additional $20/mo), Contacts Unlimited, Workflows 150 basic, SLA policies 1 basic. Includes: Multiple inboxes, Live chat and SMS, WhatsApp, Instagram, Messenger, Multiple knowledge bases, One basic SLA policy - Plus: $45/mo per user. Limits: Users Up to 50, Inboxes 5 (additional $10/mo), Docs sites 3 (additional $20/mo), Light users 15 included, Workflows 500 advanced, SLA policies 2 advanced. Includes: Advanced workflows, Two advanced SLA policies, Secure customer portal, Unlimited AI Drafts, Round robin routing - Pro: $75/mo per user. Limits: Users Unlimited (minimum 10), Inboxes 10 (additional $10/mo), Docs sites 5 (additional $20/mo), Light users 50 included, Workflows Unlimited advanced, SLA policies Unlimited. Includes: Unlimited workflows, Unlimited SLA policies, Multiple routing types, SSO/SAML, HIPAA compliance - Envoy Add-on: -. Includes: AI assistant resolves requests, Pay per resolution, Easy setup, 3-month free trial Alternatives in the directory: Aircall, AnnounceKit, Atlas, Attuned Pricing page: https://www.helpscout.com/pricing/ Directory listing: https://stablemrr.com/p/helpscout-com First ask me three short questions about my team size, budget and what I need it for. Then recommend one plan, tell me what could make it a bad fit, and compare it with the alternatives. Finish with what I should check on the vendor's site before I pay.
Pricing facts
- Pricing model
- Per seat
- Billing
- monthly or yearly
- Discounts
- Non-profit and B Corporation discounts, Startup plan, Pre-paid discounts, Annual billing saves 16%
About Help Scout
- Founded
- 2011
- Security and compliance
- HIPAA
Features
- Shared inbox
- Live chat and SMS
- Knowledge base
- AI assistance
- Workflows and automation
- Reporting
- Integrations
- SSO/SAML
- HIPAA compliance
Price history
No price changes recorded since we started tracking on October 30, 2026.
Alternatives to Help Scout
| Product | Category | Free plan | Paid from | Plans | Checked |
|---|---|---|---|---|---|
| AircallCloud phone and customer communications platform with AI voice agents, shared inbox, and CRM integrations. | Team communication | No | $175/mo | 4 | Oct 29, 2026 |
| AnnounceKitProduct communication platform for publishing changelogs, in-app announcements, feature requests and NPS surveys. | Team communication | No | $49/mo | 7 | Oct 29, 2026 |
| AtlasCustomer support platform that unifies chat, email, Slack and SMS channels with AI agents for drafting, routing and automation. | Team communication | No | $39/mo | 4 | Oct 29, 2026 |
| AttunedPeople-science platform that maps each team member's intrinsic motivators and gives managers AI coaching for hard conversations. | Team communication | No | - | 3 | Oct 29, 2026 |
| AvochatoBusiness text messaging platform for managing SMS, calls, and live chat in a shared team inbox. | Team communication | No | $210/mo | 3 | Oct 29, 2026 |
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How this page was made. Plans and prices are read automatically from helpscout.com's public pricing page, checked against the page text, and re-checked about every week. Method. Something wrong? Tell us.