Growth
€89/mo per agent
- All channels included
- Knowledge base
- Mim AI agent
- Intelligent routing
- IVR
- Call recording
- Callback and voicemail
- Service level agreements
+ 2 more
- Agent teams and workloads
- Native integrations
Dixa pricing
Customer service platform for ecommerce brands that combines AI agents, unified channels, and agent workspace tools.
- Free plan
- No
- Paid from
- €89/mo
- Plans
- 3
- Free trial
- -
What is Dixa?
Dixa is a customer service platform built for ecommerce brands. It brings chat, email, phone, WhatsApp, and social conversations into one workspace with full customer history. The Mim AI agent resolves routine inquiries like refunds, tracking, and order changes, then hands complex issues to human agents with context. A Co-Pilot suggests replies and surfaces knowledge articles, while workflow automation routes conversations by skill, language, or priority. Performance and QA tools score conversations automatically. Dixa is sold through demo bookings and paid plans, with a product tour available.
Plans and prices
Ultimate
€139/mo per agent
- Everything in Growth
- Routing with external data
- Knowledge-centered service
- Standard AI intent detection
- Advanced automations
- Skills-based routing
- Sandbox access
- Third-party AI integrations
Prime
€179/mo per agent
- Everything in Ultimate
- SSO
- Advanced AI intent detection
- Advanced insights
- Custom user roles
- Auto redaction
- Multiple organizations
- Queue and claim restrictions
+ 2 more
- Enterprise API limits
- Outbound email templates
Prices in EUR, as shown by dixa.com. Source: pricing page. Last checked October 30, 2026.
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Copy the prompt below and paste it into the agent you already use. It has the plans and prices from this page and asks you the right questions first.
See the prompt
I want to decide whether Dixa (dixa.com) is the right tool and which plan to pick. Below is what the StableMRR pricing directory read from Dixa's own pricing page (last checked 2026-10-30). It can be out of date, so treat it as a starting point. Category: Productivity / Team communication What it does: Customer service platform for ecommerce brands that combines AI agents, unified channels, and agent workspace tools. Plans: - Growth: €89/mo per agent. Includes: All channels included, Knowledge base, Mim AI agent, Intelligent routing, IVR - Ultimate: €139/mo per agent. Includes: Everything in Growth, Routing with external data, Knowledge-centered service, Standard AI intent detection, Advanced automations - Prime: €179/mo per agent. Includes: Everything in Ultimate, SSO, Advanced AI intent detection, Advanced insights, Custom user roles Alternatives in the directory: Aircall, AnnounceKit, Atlas, Attuned Pricing page: https://www.dixa.com/pricing Directory listing: https://stablemrr.com/p/dixa-com First ask me three short questions about my team size, budget and what I need it for. Then recommend one plan, tell me what could make it a bad fit, and compare it with the alternatives. Finish with what I should check on the vendor's site before I pay.
Pricing facts
- Pricing model
- Per seat
- Billing
- monthly or yearly
- Discounts
- Annual billing saves 20%
About Dixa
- Platforms
- api
- Integrations
- Shopify, Magento, WooCommerce, Salesforce, HubSpot, Microsoft Dynamics 365, Ada AI, Assembled, Boost.ai, Braze, Chattermill, DigitalGenius and 5 more
Features
- Omnichannel contact center
- Mim AI agent per conversation
- AI Co-Pilot add-on
- Quality Assurance add-on
- Advanced Insights add-on
- Voice transcription add-on
- Single Sign-On add-on
- Seasonal agent add-on
- Collaboration user add-on
Price history
No price changes recorded since we started tracking on October 30, 2026.
Alternatives to Dixa
| Product | Category | Free plan | Paid from | Plans | Checked |
|---|---|---|---|---|---|
| AircallCloud phone and customer communications platform with AI voice agents, shared inbox, and CRM integrations. | Team communication | No | $175/mo | 4 | Oct 29, 2026 |
| AnnounceKitProduct communication platform for publishing changelogs, in-app announcements, feature requests and NPS surveys. | Team communication | No | $49/mo | 7 | Oct 29, 2026 |
| AtlasCustomer support platform that unifies chat, email, Slack and SMS channels with AI agents for drafting, routing and automation. | Team communication | No | $39/mo | 4 | Oct 29, 2026 |
| AttunedPeople-science platform that maps each team member's intrinsic motivators and gives managers AI coaching for hard conversations. | Team communication | No | - | 3 | Oct 29, 2026 |
| AvochatoBusiness text messaging platform for managing SMS, calls, and live chat in a shared team inbox. | Team communication | No | $210/mo | 3 | Oct 29, 2026 |
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How this page was made. Plans and prices are read automatically from dixa.com's public pricing page, checked against the page text, and re-checked about every week. Method. Something wrong? Tell us.