Open pricing

AI customer support platform that automates tickets across chat, email, voice, and social channels with human handoff.

Free plan: No
Paid from: -
Plans: 1
Free trial: -

What is Open?

Open is a unified AI customer support platform for support, sales, and customer experience teams. A single AI engine handles inbound and outbound conversations across chat, email, voice, WhatsApp, Slack, and social, and can call APIs to complete actions like refunds or account changes. It includes agents for frontline support, outbound outreach, human assistance, QA scoring, customer understanding, and app building. It works on top of existing helpdesks such as Zendesk, Intercom, and Salesforce without migration. Open is sold as a subscription with a 120-day money-back guarantee and no lock-in.

Plans and prices

Standard pricing

Usage steps

$0.75 per resolved ticket: $0.75
$0.90 per resolved ticket: $0.90

Rate per resolution: $0.75 to $0.90
Enterprise custom rate threshold: above 100k resolutions/month
Carrier minutes: at-cost, under $0.10 per resolution
Agent seats: unlimited

AI agent resolves tickets end to end
All channels: voice, chat, email, WhatsApp, social
AI-native helpdesk with SLAs and routing
AI voice with local numbers in 100+ countries
AI outbound multi-channel sequences
Agentic workflows with 50+ playbooks
App builder builds features on request
Knowledge management and customer insights
+ 2 more
- Unlimited agent seats
- Named solutions engineer and 24/7 support

Prices in USD, as shown by open.cx. Source: pricing page. Last checked October 30, 2026.

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I want to decide whether Open (open.cx) is the right tool and which plan to pick.
Below is what the StableMRR pricing directory read from Open's own pricing page (last checked 2026-10-30). It can be out of date, so treat it as a starting point.

Category: AI agents / Chatbots and agent builders
What it does: AI customer support platform that automates tickets across chat, email, voice, and social channels with human handoff.
Plans:
- Standard pricing: -. Limits: Rate per resolution $0.75 to $0.90, Enterprise custom rate threshold above 100k resolutions/month, Carrier minutes at-cost, under $0.10 per resolution, Agent seats unlimited. Includes: AI agent resolves tickets end to end, All channels: voice, chat, email, WhatsApp, social, AI-native helpdesk with SLAs and routing, AI voice with local numbers in 100+ countries, AI outbound multi-channel sequences
Alternatives in the directory: Botpress, Chatbase, CruiseGPT, Landbot
Pricing page: https://www.open.cx/pricing
Directory listing: https://stablemrr.com/p/open-cx

First ask me three short questions about my team size, budget and what I need it for. Then recommend one plan, tell me what could make it a bad fit, and compare it with the alternatives. Finish with what I should check on the vendor's site before I pay.

Pricing facts

Pricing model: Usage based
Billing: monthly

About Open

Platforms: api
Security and compliance: ISO 27001, GDPR
Integrations: Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Salesforce Service Cloud, Twilio Flex, Open Helpdesk, Notion, Confluence, Google Docs, Zendesk Help Center, GitHub and 18 more

Features

Pay only per resolved ticket
No setup, per-seat, or per-message fees
Human-handled tickets are free
Full platform included
Carrier costs passed through at-cost

Price history

No price changes recorded since we started tracking on October 30, 2026.

Alternatives to Open

Product	Category	Free plan	Paid from	Plans	Checked
BotpressPlatform for building chatbots and agents	Chatbots and agent builders	Yes	-	4	Oct 29, 2026
ChatbaseCustom AI chatbot trained on your data	Chatbots and agent builders	No	$40/mo	4	Oct 29, 2026
CruiseGPTAI cruise planning assistant that answers questions about cruise lines, ships, cabins, ports and loyalty programmes.	Chatbots and agent builders	Yes	$9.99/mo	4	Oct 29, 2026
LandbotNo-code chatbots for lead capture	Chatbots and agent builders	Yes	€40/mo	5	Oct 29, 2026
LindyAI assistant that runs workflows	Chatbots and agent builders	Yes	$49.99/mo	3	Oct 29, 2026

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How this page was made. Plans and prices are read automatically from open.cx's public pricing page, checked against the page text, and re-checked about every week. Method. Something wrong? Tell us.