Help desk and ticketing software that brings email, chat, Messenger and SMS into one AI-assisted inbox for support teams.
HelpDesk is a cloud-based help desk and ticketing system for customer support, IT and SaaS teams. It combines email, live chat, Messenger and SMS into a single shared inbox, so conversations stay in one thread across channels. Automation rules route and prioritize tickets, push leads to a CRM and trigger follow-ups without code. Built-in AI features include an AI agent that answers routine questions, reply suggestions, ticket summaries, tone adjustments, language detection and tag suggestions. Teams collaborate through private notes, collision detection and shared views, and connect tools like Shopify, Salesforce and HubSpot via workflows, webhooks and an API. It is sold with a free plan and a free 14-day trial, with no credit card required.
$25/mo per user
$19/mo billed yearlysave 24%
$99/mo per user
$79/mo billed yearlysave 20%
Customcontact sales
Prices in USD, as shown by helpdesk.com. Source: pricing page. Last checked October 30, 2026.
Copy the prompt below and paste it into the agent you already use. It has the plans and prices from this page and asks you the right questions first.
I want to decide whether HelpDesk (helpdesk.com) is the right tool and which plan to pick. Below is what the StableMRR pricing directory read from HelpDesk's own pricing page (last checked 2026-10-30). It can be out of date, so treat it as a starting point. Category: Productivity What it does: Help desk and ticketing software that brings email, chat, Messenger and SMS into one AI-assisted inbox for support teams. Free trial: 14 days Plans: - Essential: $25/mo per user ($19/mo billed yearly). Limits: Ticketing rules 3, AI Agents 1, AI resolutions 10 per month, Reply suggestions 5 monthly per user, AI text edits 5 monthly per user, Teams 1. Includes: Ticketing and shared inbox, Automated assignment, Canned responses, 1 AI Agent, AI Copilot - Growth: $99/mo per user ($79/mo billed yearly). Limits: Ticketing rules 10, AI Agents 10, AI resolutions 200 per month, Reply suggestions 50 monthly per user, AI text edits 100 monthly per user, Teams 10. Includes: Everything in Essential, 10 AI Agents, Ticket summaries, Tag suggestions, Chat supervision - Enterprise: Contact sales. Includes: Custom AI Agents, Tailored workflows, Multiple brands, Custom roles, Dedicated Account Manager Alternatives in the directory: AI Dashboard Generator, Air, Archilogic, BambooHR Pricing page: https://www.helpdesk.com/pricing/ Directory listing: https://stablemrr.com/p/helpdesk-com First ask me three short questions about my team size, budget and what I need it for. Then recommend one plan, tell me what could make it a bad fit, and compare it with the alternatives. Finish with what I should check on the vendor's site before I pay.
No price changes recorded since we started tracking on October 30, 2026.
| Product | Category | Free plan | Paid from | Plans | Checked |
|---|---|---|---|---|---|
| AI Dashboard GeneratorGenerates interactive business dashboards from natural language prompts and connected data sources. | Productivity | No | $29/mo | 3 | Oct 29, 2026 |
| AirOnline HR software for small and medium businesses that centralizes people records, onboarding, time off and expenses. | Productivity | Yes | - | 3 | Oct 30, 2026 |
| ArchilogicTurns building floor plans into structured, queryable spatial data that connects to workplace and property systems. | Productivity | Yes | - | 4 | Oct 29, 2026 |
| BambooHRCloud HR platform for employee records, hiring, onboarding, payroll, benefits, time tracking and performance management. | Productivity | No | - | 3 | Oct 29, 2026 |
| BasedashBusiness intelligence platform with an AI data analyst, dashboards, embedded analytics, ETL and a managed warehouse. | Productivity | No | $1,000/mo | 2 | Oct 29, 2026 |
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How this page was made. Plans and prices are read automatically from helpdesk.com's public pricing page, checked against the page text, and re-checked about every week. Method. Something wrong? Tell us.
