AI platform that automates customer support across chat, voice, SMS and email with AI agents and agent assist.
Capacity is a unified customer experience automation platform built around agentic AI. It provides AI agents that resolve inquiries across chat, voice, SMS, email and web, plus real-time agent assist with transcription, guidance and screen recording. Analytics features include auto QA, conversation intelligence and interaction summaries, and outbound campaigns run over SMS, voice and WhatsApp. It targets contact centers, customer support, IT support, sales and marketing teams across industries such as retail, banking, insurance and healthcare. Capacity is sold through demo requests and pricing plans, with a free trial option mentioned on the site.
Customcontact sales
Customcontact sales
Customcontact sales
Prices in USD, as shown by capacity.com. Source: pricing page. Last checked October 30, 2026.
Copy the prompt below and paste it into the agent you already use. It has the plans and prices from this page and asks you the right questions first.
I want to decide whether Capacity (capacity.com) is the right tool and which plan to pick. Below is what the StableMRR pricing directory read from Capacity's own pricing page (last checked 2026-10-30). It can be out of date, so treat it as a starting point. Category: AI agents / Chatbots and agent builders What it does: AI platform that automates customer support across chat, voice, SMS and email with AI agents and agent assist. Plans: - Core: Contact sales. Limits: Dashboards 5, AI Assistant questions 100, Storage 100GB. Includes: LLM hub, ASR and TTS, Knowledge base, AI Agent Builder, workflows and automations, Developer platform and CapDB, Basic AI Analytics with sentiment - Pro: Contact sales. Limits: Dashboards 8, AI Assistant questions 100, Storage 1TB. Includes: Everything in Core, Helpdesk, live chat and inbox, 8 dashboards + 100 AI Assistant questions, Up to 1TB storage - Enterprise: Contact sales. Limits: Dashboards 10, AI Assistant questions 100, Storage 2TB. Includes: Everything in Pro, Campaigns and CRM included, 10 dashboards + 100 AI Assistant questions, HIPAA package available, Up to 2TB storage Alternatives in the directory: Botpress, Chatbase, CruiseGPT, Landbot Pricing page: https://capacity.com/pricing/ Directory listing: https://stablemrr.com/p/capacity-com First ask me three short questions about my team size, budget and what I need it for. Then recommend one plan, tell me what could make it a bad fit, and compare it with the alternatives. Finish with what I should check on the vendor's site before I pay.
No price changes recorded since we started tracking on October 30, 2026.
| Product | Category | Free plan | Paid from | Plans | Checked |
|---|---|---|---|---|---|
| BotpressPlatform for building chatbots and agents | Chatbots and agent builders | Yes | - | 4 | Oct 29, 2026 |
| ChatbaseCustom AI chatbot trained on your data | Chatbots and agent builders | No | $40/mo | 4 | Oct 29, 2026 |
| CruiseGPTAI cruise planning assistant that answers questions about cruise lines, ships, cabins, ports and loyalty programmes. | Chatbots and agent builders | Yes | $9.99/mo | 4 | Oct 29, 2026 |
| LandbotNo-code chatbots for lead capture | Chatbots and agent builders | Yes | €40/mo | 5 | Oct 29, 2026 |
| LindyAI assistant that runs workflows | Chatbots and agent builders | Yes | $49.99/mo | 3 | Oct 29, 2026 |
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How this page was made. Plans and prices are read automatically from capacity.com's public pricing page, checked against the page text, and re-checked about every week. Method. Something wrong? Tell us.
